FAQ

We provide two premium shipping options to meet your needs:

🚚 Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Ideal for customers seeking faster delivery with premium tracking

📦 Free Shipping – Orders Over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Perfect for larger orders and customers prioritizing value

We take 1-2 business days to carefully prepare your order, ensuring each product—from our luxurious Platinum line to delicate Brushes & Combs—is properly packaged for its journey to you.

We ship worldwide with our global delivery excellence! However, we currently cannot deliver to certain Asian countries and remote locations. For specific information about delivery to your region, please contact our customer service team.

Yes! You’ll receive tracking information once your order ships, allowing you to monitor its progress from our facility to your doorstep.

Our products feature professional-grade formulations with meticulous attention to detail. Key highlights include:
• Ammonia-free hair colors
• Specialized collections like Cool Mint and Perfect Violet
• Luxurious Platinum line for premium care
• Handmade soaps and custom makeup options
• Thoughtfully curated bestsellers and gift kits

Absolutely! Our diverse range includes solutions for all hair types and needs:
• Hair & Beard Care for complete grooming
• Kids Haircare for gentle, safe formulas
• Specialized Shampoos & Conditioners
• Custom Makeup for personalized beauty solutions
• Comprehensive Body Care and Facial Care lines

Many of our products, including our ammonia-free hair colors and handmade soaps, are formulated with sensitivity in mind. We recommend checking individual product descriptions for specific ingredient information and conducting a patch test if you have known sensitivities.

We accept all major payment methods for your convenience:
• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is handled with the utmost care and security.

Order modifications or cancellations are possible within the first 24 hours after placement, provided your order hasn’t entered the processing stage. Please contact us immediately at [email protected] for assistance.

We stand behind our products with confidence! We offer a 15-day return policy from the date of receipt. If you’re not completely satisfied with your purchase, you can return eligible items for a refund or exchange.

To initiate a return, please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the simple process.

For health and safety reasons, certain items like opened cosmetics and personal care products may have restrictions. Please contact our team for specific product return eligibility.

While you can checkout as a guest, creating an account allows you to:
• Track your order history
• Save your favorite products
• Faster checkout experience
• Access exclusive offers and promotions

Once your order ships, you’ll receive a tracking number via email. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s journey to you.

Yes! Our customer service team is equipped to assist customers worldwide. We understand the unique needs of international shoppers and are here to ensure your Pure Hair Care experience is seamless from order to delivery.